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Troubleshoot and resolve technical issues reported by customers related to product functionality, software applications, or online services. Diagnose problems using remote access tools, diagnostic utilities, or troubleshooting guides. Provide step-by-step instructions or remote assistance to help customers resolve technical challenges effectively. Escalate unresolved issues to specialized technical support teams or developers for further investigation and resolution.
Troubleshoot and resolve technical issues reported by customers related to product functionality, software applications, or online services. Diagnose problems using remote access tools, diagnostic utilities, or troubleshooting guides. Provide step-by-step instructions or remote assistance to help customers resolve technical challenges effectively. Escalate unresolved issues to specialized technical support teams or developers for further investigation and resolution.